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Help center for clients and partners

#01
Result that you get
Go to
#02
Which tasks it solves
Go to
#03
The service includes
Go to
#04
The service will help if
Go to
RESULT THAT YOU GET
#01

More customers through a simpler user experience

Reducing the number of questions to the customers support team

from 1 up to 3
months
Launch time:
WHICH TASKS IT SOLVES
Easy access to necessary information helps users to learn how to use the product faster
CLIENTS
Publication of instructions and recommendations for working with the product on the website increases the loyalty of users who feel care from the company
LOYALTY
Instructions and recommendations due to the presence of keywords improves site indexing in search engines
PROMOTION
#02
Definition of business goals and objectives,
analysis of the target audience
Development of the structure according to the interests of the audience and business
Choosing and setting up a platform for materials posting

Content development

Launch control and further support if necessary
Analysis and evaluation of the help-center efficiency
work with experts and external sources
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#03
THE SERVICE INCLUDES
from 7 700 $
Apply for consultation
Tell us about your business
goals and objectives
Text us if you have any questions
THE SERVICE
WILL HELP YOUR COMPANY IF
You need a tool for feedback and customer loyalty
You need a tool for content marketing through which you can improve the behavioral factors on the site and improve its position in search results
Customers support get a lot of questions about the product/service
#04
FREQUENTLY ASKED QUESTIONS
You are not experts in our industry, how can you do training for us?
We really aren't experts in your field, but we know the principles and methodology of building a training system. We know how to quickly dive into the specifics of the customer's business.
In order to make the training just for you, we conduct a series of interviews with your employees. If you wish we will call your employees or people from the industry to record expert videos. All materials will be coordinated with you before publication.
What if we don't have a speaker for a video/webinar?
If your company has the expertise you want to share, but doesn't have someone who can prepare an understandable training video and shoot it, we'll find you a speaker who knows how to work on camera and work with videos.
Do we need to train customers and why?
If you have a personal account for clients or users who need to make actions before or after purchasing your service/product, then you need a training.

You may think that your product is simple, but that is not always obvious. Users can get confused about features, characteristics, what's better to choose and, eventually, leave. Also, training videos/articles/courses help to unload the technical support team, as they close many initial questions and increase customer loyalty to the brand securing the company status as an expert.
How much time spending will be required of our employees?
As we said, we may not be experts on your topic, so we will need to interview your staff to understand its specifics, as well as all the needs and pains of clients. We also might need a staff member to coordinate both the pre-recorded content and the final version of the finished educational product (video, article, course). But it doesn't take much time :)
How much do your training services cost on average?
We are ready to name the exact price only after we get acquainted with your tasks and make a work plan. This is because we work according to each client's request. The range of the sums may be from 1 000 $ for optimization of the YouTube channel to 20 000 $ and more for development of the client training strategy for a year (videos, articles, courses)